Talking the Talk: Measuring Chatbot Accuracy

About The Video

Unlock the Secrets to Chatbot Accuracy! In this insightful session, 𝐀𝐫𝐮𝐧 𝐊𝐮𝐦𝐚𝐫 𝐊𝐮𝐦𝐚𝐫𝐚𝐬𝐰𝐚𝐦𝐲, Lead SDET, Freshworks, breaks down key metrics, benchmarks, and methodologies to measure chatbot performance with precision. Learn about Natural Language Understanding (NLU) metrics, response quality, perplexity scores, and real-world automation frameworks to enhance chatbot reliability.

🔥𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:

✅ Understanding Chatbot Accuracy

✅ Essential Metrics & Benchmarks

✅ Common Challenges & Solutions

✅ Automation Framework Demo

✅ Live Q&A & Expert Insights

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