TestΞΌ 2024 Home / Video /

Extracting Testing Insights From Support Tickets | Lidia Barkanova

Extracting Testing Insights From Support Tickets | Lidia Barkanova

...Playlist

...

About the talk

Watch this session, where π‹π’ππ’πš 𝐁𝐚𝐫𝐀𝐚𝐧𝐨𝐯𝐚, Lead Quality Engineer at Infobip, explains how to leverage customer feedback to enhance your testing strategy, improve UX, and accelerate product co-creation. Discover practical methods for analyzing and visualizing feedback, and learn how her team successfully integrated these insights into organization-level reviews.

Key Highlights

35+ Sessions

60+ Speakers

20,000+ Attendees

2000+ Minutes

Live Q&As

Key Topics Covered

How to get valuable insights from customer complaints and utilize them in the testing strategy.

Practical example of how to visualize the results of the analysis.

Success story – how we got a space on company-level business review meetings to share insights about quality and action plans based on them.

TestΞΌ

TestΞΌ

TestΞΌ (TestMu) is more than just a virtual conference. It is an immersive experience designed by the community, for the community! A 3-day gathering that unites testers, developers, community leaders, industry experts, and ecosystem partners in the testing and QA field, all converging under a single virtual roof. πŸ˜€

More Videos from TestΞΌ 2024