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Extracting Testing Insights From Support Tickets | Lidia Barkanova

Extracting Testing Insights From Support Tickets | Lidia Barkanova

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About the talk

Watch this session, where ๐‹๐ข๐๐ข๐š ๐๐š๐ซ๐ค๐š๐ง๐จ๐ฏ๐š, Lead Quality Engineer at Infobip, explains how to leverage customer feedback to enhance your testing strategy, improve UX, and accelerate product co-creation. Discover practical methods for analyzing and visualizing feedback, and learn how her team successfully integrated these insights into organization-level reviews.

Key Highlights

35+ Sessions

60+ Speakers

20,000+ Attendees

2000+ Minutes

Live Q&As

Key Topics Covered

How to get valuable insights from customer complaints and utilize them in the testing strategy.

Practical example of how to visualize the results of the analysis.

Success story โ€“ how we got a space on company-level business review meetings to share insights about quality and action plans based on them.

Testฮผ

Testฮผ

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