session
About the Talk
My team used to be disappointed and stressed to see so many customer complaints. We used to blame ourselves for not discovering and preventing the issue on time, for not thinking about the risk, for not delivering perfect software. Luckily, I learned to look at customer’s complaints as a source of help instead. It was actually a magic potion we needed the whole time.
Clients’ inquiries are not always bugs. They can be feature requests, questions, show you that your UX needs improvement or much much more. By going through them regularly, and in a structured way, we get continuous feedback from our users, we address their needs better and faster, and we co-create our products instead of relying on our assumptions.
In this talk, I will:
Key Takeaways:
Lidia is a Lead Quality Engineer who manages a team of testers for several SaaS B2B products at Infobip. She has worked in tech roles for almost a decade and has experience in various positions, including tester, business analyst, product manager, and scrum master. She prefers to have a hands-on approach in her work, so she does a lot of testing in addition to her people management responsibilities.
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