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Sub Processors
List of LambdaTest Processors & Sub-Processors
Last Updated: July 25th, 2023
To deliver services, LambdaTest Inc. (“LambdaTest”) and its Affiliates may use third-party data processors (“Third-Party Sub-Processors”) and LambdaTest Affiliates to process Customer Data (Account data & Test Execution data). Capitalized terms not defined on this page have the meanings ascribed to them by the terms set forth in the LambdaTest Terms of Service or the written agreement between you and LambdaTest, as applicable (the “Agreement”), ensuring privacy and security as described in our Privacy Policy.
LambdaTest uses a commercially reasonable selection process to evaluate the security, privacy, and confidentiality practices of such Processors and sub-processors. Additionally, LambdaTest ensures that its Processors and sub-processors satisfy contractual obligations as those required by LambdaTest (as a Controller or Processor as may be applicable) through requisite Data Protection Addendum (“DPA”).
LambdaTest has formed positive working relationships with other organizations with the goal of safeguarding our customer data. We take privacy very seriously, and as such, we have provided a list of our sub-processors below.
1. Infrastructure Sub processors 
LambdaTest owns or controls access to the infrastructure that LambdaTest uses to host and Process Test Execution Data submitted to the Services, other than as set forth herein. Currently, the LambdaTest production systems used for hosting Test Execution Data for the Services are located in the infrastructure Sub-processor listed below. Users accounts are typically established in one of these regions based on where the User is located, but may be shifted among locations to ensure performance and availability of the Services. The following table describes the legal entity engaged by LambdaTest in the storage of Service Data. LambdaTest also uses additional services provided by this Sub-processor to Process Test Execution Data as needed to provide the Services.
| Entity Name | Sub processing Activities | Country of Storage | Security & Supplemental Measures |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud data hosting Services, Infrastructure, and Storage. | United States, Frankfurt, India & Ireland | AWS Compliance Programs AWS Sub-processors |
| Microsoft Azure | Cloud data hosting Services, Infrastructure, and Storage | Customer Selected (United States,Frankfurt, Ireland, India, Australia etc.) | Microsoft Trust Center Service Trust Portal |
| Cloudflare, Inc | Provides content distribution (CDN), security and DNS services for web traffic transmitted to and from the Services. OR Secure and manage traffic to the Services, with access to URL interactions and IP addresses. | Global | Certifications and Compliance Resources Cloudflare Sub-Processors |
| SumoLogic,Inc. | Event tracking and Logs management for platform for service improvement, and Infrastructure monitoring. | United States | SumoLogic SubProcessors |
2. Product Communications & Monitoring Subprocessors
“Account data” is any Personal Information other than 'Test execution data' provided by the Customer during the Services and includes Personal Information to any employee, user, or customer personnel. We refer to this data as 'LambdaTest Account data.' Personal Information contains names, email addresses and Phone numbers.
| Entity Name | Sub processing Activities | Country of Storage | Security & Supplemental Measures |
|---|---|---|---|
| MacStadium, Inc | Cloud Infrastructure services, Devices hosting, and data center services | United States | MacStadium Sub-processors |
| Leaseweb | Cloud Infrastructure services, Devices hosting, and data center services | United States | Leaseweb Subprocessors |
| United Layer | Cloud Infrastructure services, Devices hosting, and data center services | United States Amsterdam | United Layer |
| CtrlS | Cloud Infrastructure services, Devices hosting, and data center services | India | CtrlS Subprocessors |
| Servecentric | Cloud Infrastructure services, Devices hosting, and data center services | Europe | Servecentric |
| Okta | SSO and user authentication | United States | Okta Sub-processors |
| SumoLogic,Inc. | Event tracking and Logs management for platform for service improvement, and Infrastructure monitoring. | United States | SumoLogic SubProcessors |
| Amplitude, Inc. | Analytics & visualization software and customer platform experience | United States | Amplitude Subprocessor |
| Atlassian | Project management and product & engineering related activity tracking, product quality documentation. | United States | Atlassian Sub-processors |
| OpsGenie | Infrastructure Capacity Monitoring & Alerting | United States | Opsgenie Subprocessors |
| HashiCorp Vault | Security Vault for | United States | HashiCorp Sub processor list |
3. Customer Support Sub processors
| Entity Name | Sub processing Activities | Country of Storage | Security & Supplemental Measures |
|---|---|---|---|
| Zoho Desk | Cloud-based Customer Support Services, used as a ticketing platform by our Customer Success team. | United States | Zoho Desk Subprocessors |
| Zoho SalesIQ | Live Customer Chat platform, used for providing real time chat support for prospects/customers. | United States | Zoho SalesIQ Subprocessors |
| Slack Technologies, Inc. | Communication tool | United States | Slack Subprocessor |
4. Internal Use Sub processors
LambdaTest utilizes third parties to provide specific functionality to facilitate the Services. These providers are the processors set forth below. In order to provide the relevant functionality, these processors may have access to Customer data. Their use is limited to the indicated Services.
| Entity Name | Sub processing Activities | Country of Storage | Security & Supplemental Measures |
|---|---|---|---|
| Zoho CRM | Customer relationship management (CRM) platform, with access to name, email, role, and affiliation | United States | Zoho CRN Zoho Compliance |
| Zoho Analytics | Analytics purposes | United States | Zoho Analytics Subprocessors |
| LinkedIn Sales Navigator | Social selling platform. Sales team find people on LinkedIn using this platform and reach out to them | United States | LinkedIn Subprocessors |
| Stripe | Payment Processor & platform to accept and manage online payments | United States | Stripe Subprocessors |
| JustCall | Provides telephony service on the cloud to make and receive phone calls for sales and support services | United States | JustCall Subprocessors |
| Ring Central | Customer calling platform | United States | Ring Central Subprocessors |
| DocuSign | Digital Transaction Management | United States | DocuSign Subprocessors |
| Google LLC (G Suite) | Email communication, cloud collaboration, calendar management and Internal productivity platform | United States | Google Workspace and Cloud Identity Subprocessors |
| JumpCloud IAM | Provides multifactor authentication and Identity and Access Management (IAM) capability Software-as-a-Service (SaaS) | United States, India | JumpCloud’s Sub-processors |
| Slack Technologies, Inc. | Messaging platform for internal communication, chat & notifications. | United States | Slack Subprocessor |
| 1Password | Provides secure credential storage application internally. | United States | 1Password Subprocessor List |
| Keka | Provides people resources management Software-as-a-Service (SaaS) | India | Keka Subprocessors |
| Spotdraft | Contract Management Software | United States | https://www.spotdraft.com/ |
| Braze | Customer Engagement application for email | United States | Braze Subprocessors |
| Outplay | Sales Engagement & Sales Automation Platform | United States | Outplay Compliance |
| Lusha | Contact database/platform. We don’t share any information with them. We take the information of prospects from this portal and reach out to them. | United States | Lusha Subprocessors |
| Apollo.io | Apollo.io is used to enrich our incoming leads and existing database to add more demographic attributes. The primary service data processed by Apollo.io includes lead name, lead email address and lead company name. | United States | Apollo.io Subprocessors |
| Calendly | Online appointment scheduling software | United States | Calendly sub-processors |
| Superhuman | With Superhuman, you can get back to the top of their inbox. When you send an email, just choose a time | United States | Superhuman Subprocessors |
5. Due Diligence & Safeguards
LambdaTest undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed processors and sub-processors.
LambdaTest generally requires its processor & sub-processors to satisfy equivalent obligations required from LambdaTest (as a Processor or a Controller) as set forth in applicable Data Protection Addendum and Privacy & Data Protection laws.
6. Process to Engage New Sub-processors
LambdaTest undertakes to keep this list updated regularly to enable its customers to stay informed of the scope of sub-processing associated with the LambdaTest Services. Customers are expected to monitor this list periodically for such updates.
A Customer who has signed a DPA with LambdaTest may object in writing to the processing of its Personal Information by a new sub-processor within thirty (30) days following the update of this policy and such objection shall describe Customer's legitimate reason(s) for objection. If the Customer does not object during such a time period, the new sub-processor(s) shall be deemed accepted.
7. Updates
LambdaTest will keep this list updated by adding the names of new or replacement processors or sub-processors. The last date of update shall also be mentioned above.
If you have any questions or concerns regarding our Sub-processor or a processor, please send us a detailed message to privacy@lambdatest.com , and we will try to resolve your concerns.