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Transforming Healthcare: Bajaj Finserv Health's Journey with LambdaTest to Deliver Seamless Digital Experiences

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"Empowering Testing with Exceptional Support and Lightning-Fast Execution, LambdaTest has been an invaluable partner in our journey. They helped us transform our testing processes, allowing us to deliver timely updates and seamless user experiences."

Abhijit Shinde, Manager- Automation, Bajaj Finserv Health

About Bajaj Finserv Health

Bajaj Finserv Health is a healthcare solutions provider that offers comprehensive, cashless healthcare services to individuals and families. They have partnered with 700 hospitals in India and three diagnostic and laboratory partners, having 3400+ consumer touch points and over 80,000 doctors registered on the platform. Their offerings include telemedicine consultations, OPD plans, wellness programs, and discounts on medical services. With a focus on accessibility and user-friendly experiences, Bajaj Finserv Health aims to provide convenient and reliable healthcare solutions to its customers.

Challenges in Quality Assurance: Bajaj Finserv Health’s Struggle with Stability and Efficiency

Bajaj Finserv Health faced multiple challenges, including ensuring app stability and resolving device-specific issues to maintain a seamless user experience. Limited device coverage, particularly in Mumbai, hampered comprehensive testing and identification of device-specific issues. The extensive number of regression test cases that had to be manually executed led to time-consuming processes, delaying deployment cycles and increasing the risk of human error.

Navigating Test Challenges: App Stability and Device Specific Issues

App Stability and Device-Specific Issues

Bajaj Finserv Health's mobile app had a significant user base, with 90% of its users relying on it. Ensuring app stability and resolving device-specific issues like crashes and Application Not Responding (ANR) instances became critical. Testing before each release was crucial to maintain a seamless user experience.

Limited Device Coverage

Device coverage, especially for the Mumbai center, was insufficient. This limitation affected comprehensive testing and hindered the identification of device-specific issues that could potentially impact a significant user base.

Time-Intensive Regression Testing

Bajaj Finserv Health had a large number of regression test cases that required manual execution. This manual testing process was time-consuming, leading to delays in deployment cycles and increasing the risk of human error.

Unlocking Testing Efficiency and Scalability with LambdaTest

Comprehensive Device Coverage

By leveraging LambdaTest's cloud-based testing platform, Bajaj Finserv Health achieved unparalleled device coverage. The vast range of real devices and browsers offered by LambdaTest ensure thorough testing across various configurations, including those specific to Mumbai. This significantly improved the reliability and compatibility of their app and website.

Lightning-Fast Execution

LambdaTest's platform enabled Bajaj Finserv Health to execute their test cases swiftly and efficiently. The on-demand availability of devices and the parallel testing capabilities reduced testing time, allowing them to release their code more frequently. With weekly code releases, Bajaj Finserv Health could deliver updates, bug fixes, and feature enhancements to its users promptly.

Exceptional Support and Collaboration

The dedicated support and continuous feedback from LambdaTest's team played a crucial role in resolving any issues promptly. Their on-demand technical support ensured a seamless testing experience, allowing Bajaj Finserv Health to focus on its core objective of providing high-quality healthcare solutions.

Automated Testing Execution

LambdaTest empowered Bajaj Finserv Health to execute its extensive suite of automated test cases effectively. By harnessing LambdaTest's integrated test automation capabilities, they significantly reduced the effort required for manual regression testing. This automation-driven approach enhanced the speed, accuracy, and scalability of their testing processes.

Time and Effort Savings

Bajaj Finserv Health experienced a notable reduction in testing hours by leveraging LambdaTest. With a 5-hour saving in testing time, they could allocate resources more efficiently and accelerate their development and deployment cycles. This time-saving directly translated into cost savings and improved productivity.

Transforming Test Challenges into Success with LambdaTest

Through their partnership with LambdaTest, Bajaj Finserv Health overcame key challenges related to app stability, device-specific issues, limited device coverage, and time-intensive regression testing. By leveraging LambdaTest's comprehensive device coverage, lightning-fast execution, exceptional support, and automated testing capabilities, Bajaj Finserv Health achieved remarkable benefits.

Bajaj Finserv Health’s journey with LambdaTest highlights its adoption of advanced testing solutions. Starting in 2022 with manual testing and app automation, they have scaled the adoption by 40X in 2024 for large-scale app automation.

Bajaj Finserve Health has been on board with trying new offerings such as the HyperExecute platform which accelerates testing speed by 70% by allowing users to run and orchestrate test grids in the cloud for any framework and programming language at blazing-fast speeds to cut down on quality test time

Along with this, Bajaj Finserv Health also adopted SmartUI - the visual UI testing platform for 10,000 screenshots to ensure visual accuracy of their application at scale. Additionally, in 2024, they have also increased their capacity on the Private Real Device Cloud by 5X indicating a robust and multi-faceted testing strategy with LambdaTest.

How LambdaTest Made a Difference

As a result, they experienced increased deployment cycles, reduced testing hours, and improved cost savings. LambdaTest plays a pivotal role in empowering Bajaj Finserv Health's testing efforts, ensuring their healthcare solutions continue to provide comprehensive, accessible, and seamless experiences to their users.